Brandy Maxwell

Highlights:

• Inherited team that was performing below standard in almost all areas, utilizing proven skills in coaching, mentoring, and leadership, was able to increase their performance to top levels within a 4 month period.
• Served as mentor to new supervisors and assisted them with transitioning into their new role.
• Analyze complex inquiries and determine appropriate technical solutions with 90%+ resolution rate.
• Lead Quality Assurance Task force, which resulted in successful implementation of new Quality Assurance Monitoring forms to more accurately report customer satisfaction in core focus areas.
• Designed and implemented statistical summary reporting for all management and supervisors, which provided a complete view of performance of the department.