System Support Analyst 4

Highlights:

Increased team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript and WMI.
Establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.
Spearheaded effort to identified a robust workflow tool to replace existing solution. Engineered the installation and appropriate configuration of this extensible solution for the lab environment. This effort resulted in the ability to workflow automation, which reduced ~20 hours manual tasks weekly for the staff.
Reduced overall security risk by 80% by developing a new method of maintaining virtual machine templates to allow for dynamic updating of patching and third party software loaded on image.
Co-led the Two Factor Authentication implementation on all Windows assets in the Innovation Lab. This work greatly increased the Safety and Soundness of lab infrastructure.
Participated in a 10-member virtual team consisting of leading architects and engineers during the Accessibility Hackathon. Helped shape the vision for enhancing the effectiveness of lab services through a pluggable architecture for service platforms using cloud frameworks and integration.
Provided leadership for the implementation and transition of lab services project compliance and reporting to the corporate Microsoft System Center Configuration Management (SCCM) tool through End User Computing (EUC).